Web refuseniks as second-class citizens: librarians can only do so much for the offline classes


People who don’t want to – or simply can’t – be part of the digital world are being subjected to bullying tactics.The NHS is not alone in disenfranchising, tormenting or otherwise penalising citizens who, living offline, are already defined as excluded. Employers, too, demand that job applications be submitted online; banks and shops, travel, insurance and energy companies save competitive products for online customers; even councils demand applications for social housing be made, exclusively, online.

Britain’s millions of refuseniks seem to be surviving. In public spaces all round the country, librarians help the offline classes to fill long, complicated forms with pieces of sensitive personal information. How long have they been unemployed? Have they ever been in trouble? Any problems with neighbours? Need help? For that you will need an internet address, ask your librarian.

Want to complain to someone about your new, digital designation as a second-class citizen? Tough, losers: you can only do that online.

Catherine Bennett. If you’re not online these days you’re a second-class citizen. “Comment Is Free” The Guardian, Sunday 16 May 2010

cc licensed flickr photo by sp3ccylad

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